Returns & Refund Policy
Due to the perishable nature of our artisanal meats and specialty food products, we cannot accept returns once an order has shipped. However, we are committed to your satisfaction and will provide a replacement or refund for any items that arrive damaged or do not meet our quality standards.
Inspect Your Package
Upon delivery, immediately open your package and inspect all perishable items for temperature and condition.
Document Issues
If you notice damage or quality concerns, please take clear photographs of the product and the shipping label.
Contact Customer Support
Email our team within 48 hours of delivery with your order number and the photos of the affected items.
Resolution Process
Our team will review your claim and issue a full refund or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing